Most new laptops and desktops do not have on-board serial ports and so it appears that the standard Microsoft serial drivers do not automatically load. Our latest Serial Solutions software has incorporated a fix for this problem.

Please follow these steps:

1. Uninstall the current drivers by using the Uninstall Program located in the driver folder then reboot your computer.
2. Download the latest Serial Solutions drivers from the website.
3. Reboot the machine
4. When the Found New Hardware wizard appears following the reboot, choose to Install from a Specific Location and then browse to the folder where you have unzipped the downloaded drivers.
5. The card will now install properly.

If you still have problems installing the card properly following these steps please complete the Support Form with details of your PC make and model, operating system and of the error code (if it is not code 41).

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