Commitment Pledge

our commitment to you

Our customers are at the forefront of our business; simply put we do what we do because of you

We’re proud to be world leaders in developing serial & remote I/O technology

We’re proud to supply solutions that have helped detect black holes, control telescopes in the Atacama Desert, monitor Cern's Large Hadron Collider & monitor & control production lines around the globe

And we’re proud of our commitment to you

Our Industrial Pledge

For all of our Industrial products, we promise:

  • continued general supply until at least 2030

  • commitment to unchanged parts on request for up to 10 years*

Embedded Assurance

Our Embedded products are by definition built into your system; the last thing you need is a product that changes with little to no notice.

Our Embedded assurance to you means:

  • Stable availability until at least 2030

  • No relocations, no chip changes, no revisions: just guaranteed long-term compatibility with your system

Off the Shelf & Frozen

We understand Product Lifecycle Management; once your system is validated, any changes can significantly increase whole life costs.

To protect you against obsolescence & mitigate extreme costs, our Commercial Off the Shelf products are:

  • Available until at least 2030

  • Frozen for up to 10 years*

Supporting You

Our team of highly qualified software and hardware engineers can help with every aspect of your project; from getting you up and running to customising our product to suit your application.

We pride ourselves on offering the industry's best technical support to our customers - completely free of charge.

  • Free lifetime warranty

  • Free technical support for the lifetime of our products**

  • Live technical support – by phone, live chat or remote connection***

*     Unchanged parts/products on request – subject to approval. Fixed/ frozen COTS products by agreement CONTACT [email protected]

**    Free lifetime technical support available to customers who register their products on our website LIFETIME GUARANTEE

***   Live support available Monday to Friday between 9am - 5pm (BST) LIVE SUPPORT