Trusted Connectivity means you never have to second-guess reliability.
That’s why every Brainboxes product comes with our Built for Life Warranty.
If it ever stops performing as intended during its serviceable lifetime*, we’ll repair or replace it free of charge – shipping included.

We’ve kept our warranty simple: no hidden catches, no complicated small print. Just total peace of mind.

How it works

If your Brainboxes product isn’t working correctly:

1. Contact [email protected]
   or fill in the support form.
2. Our team will diagnose the issue (we aim to reply within 1 working day).
3. If the product is defective, we’ll arrange return shipment and either repair or replace it** at no cost to you.
4. Standard repairs average a 5-working-day turnaround once the product arrives at our repair centre.

View full terms & conditions here

Why we can stand behind our products for life:

We know how much reliability matters in industrial environments. Our Built for Life Warranty is only possible because of how we work:

• Rigorous testing – every product is checked at every stage, from first design to final build.
• Proven reliability – millions of units shipped worldwide, delivering consistent performance in the field.
• Full traceability – each product can be tracked back through its complete history.
• In-house control – designed and manufactured in Liverpool, UK, with nothing outsourced.

That’s Trusted Connectivity – and the reason we can back our products for life.

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The Small Print

* Lifetime definition: the serviceable lifetime of the product, defined as the longer of:
(a) the period Brainboxes continues to manufacture the product plus five years, or
(b) the period during which spare parts (components) remain generally available for repair.

** Whether a product is repaired or replaced will be decided by our expert Support Team, always with the goal of getting you back up and running as quickly as possible.